Your Privacy Matters to Us
We've built garuda88 around your trust. This privacy policy shows exactly how we collect, use and protect your personal information when you open an account, deposit via DANA...
How We Handle Your Information
When you join garuda88, we collect information needed to verify your identity, process your DANA, OVO, GoPay and QRIS transactions, and keep your account secure. We use encryption and industry-standard protocols to protect your data. We never sell your personal information to third parties. Your payment details remain encrypted and are processed only through our trusted payment partners in supported regions where
local law permits.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Questions About Your Privacy
Email Support
Reach our privacy team at [email protected] with any concerns about how we handle your data. We respond within 24 hours to all privacy-related inquiries.
Account Settings
Manage your personal information, communication preferences and data sharing settings directly from your account dashboard. Update or delete information anytime.
Data Requests
Request a copy of your personal data or ask us to delete your account. Submit requests through your account or email us directly with your account ID.
Privacy Standards We Follow
Encryption Standard
All data transmitted between your device and our servers uses SSL/TLS encryption. Your payment information never travels unencrypted, whether you're...
Regular Audits
We conduct quarterly security audits and penetration testing to identify and fix vulnerabilities before they affect your account or payment...
Staff Training
Our team completes mandatory privacy and data-handling training annually. Only authorized personnel access sensitive customer information for legitimate business purposes.
Vendor Compliance
Our DANA, OVO, GoPay and QRIS payment partners meet the same privacy standards we do. We audit their practices regularly...
Incident Response
If a security incident occurs, we notify affected users within 48 hours and provide clear steps to protect your account...
Legal Compliance
We comply with Indonesian data protection regulations and international privacy standards. Our policy is reviewed annually by external legal counsel.
What Sets Our Privacy Approach Apart
| No Data Selling | We never monetize your personal information. Your account history, preferences and payment data remain yours alone and are never sold to advertisers or brokers. |
|---|---|
| Minimal Collection | We ask only for information we genuinely need: name, email, phone and payment details. We don't request unnecessary personal data or track you across other websites. |
| Transparent Retention | Your data is kept only as long as needed to serve your account and comply with local law. We delete inactive account data after 24 months unless you request otherwise. |
| Local Payment Focus | DANA, OVO, GoPay and QRIS transactions are processed locally in Indonesia, reducing cross-border data transfers and keeping your payment flow within familiar systems. |
| User Control | You can download your data, update your profile, change communication settings or request deletion anytime from your account. No forms, no delays, no questions asked. |
| Clear Language | This policy is written in plain English, not legal jargon. We explain what we do, why we do it and what rights you have in straightforward terms. |
| Regular Updates | When we change our privacy practices, we notify you 30 days in advance. You can review changes and decide whether to continue using your account. |
How We Protect Your Account
Two-Factor Authentication
Enable 2FA on your account to add an extra security layer. Even if someone has your password, they can't access your account without your phone verification code.
Session Timeout
Your session automatically expires after 30 minutes of inactivity. This prevents unauthorized access if you step away from your device while logged in.
Device Recognition
We track the devices you use to access garuda88. If we detect login from an unfamiliar device, we send you an alert and ask you to confirm the activity.
Password Security
We never store your password in plain text. Your password is hashed using industry-standard algorithms, making it impossible for us or hackers to read it.
Transaction Logs
Every deposit, withdrawal and account change is logged with a timestamp. You can review your full transaction history anytime from your account dashboard.
Fraud Detection
Our system monitors for unusual activity like rapid withdrawals or logins from multiple countries. Suspicious transactions are flagged and reviewed before processing.